Refund Policy

Last Updated: May 25, 2025

Overview

This Refund Policy outlines the terms and conditions under which Tortexio processes refund requests for services purchased through our platform. By enrolling in our seminars or purchasing any service, you acknowledge and agree to the terms set forth in this policy.

Eligibility for Refunds

Refund eligibility depends on the type of service purchased and the timing of your request. The following conditions apply:

Full Refund Eligibility

You may be eligible for a full refund under the following circumstances:

• Cancellation is requested at least 14 calendar days before the scheduled seminar start date
• The seminar is cancelled by Tortexio due to insufficient enrollment or unforeseen circumstances
• Technical issues on our platform prevent you from accessing the seminar, and we are unable to resolve the issue within 48 hours
• The seminar content materially differs from the description provided at the time of purchase

Partial Refund Eligibility

A partial refund may be issued in the following situations:

• Cancellation is requested between 7 and 13 calendar days before the seminar start date: 50% refund of the registration fee
• You attend less than 25% of scheduled seminar sessions due to documented technical issues on our end

No Refund Scenarios

Refunds will not be issued under the following conditions:

• Cancellation is requested less than 7 calendar days before the seminar start date
• You have accessed more than 25% of the seminar content or attended more than 25% of scheduled sessions
• You fail to attend the seminar due to personal circumstances, scheduling conflicts, or technical issues on your end
• You are dissatisfied with the seminar content after having attended multiple sessions
• You violate our Terms of Service, resulting in termination of access

Refund Request Process

To request a refund, follow these steps:

1. Submit a written request to contact@tortexio.com with the subject line "Refund Request"
2. Include your full name, registered email address, seminar name, and registration date
3. Provide a detailed explanation of the reason for your refund request
4. Attach any supporting documentation if applicable

All refund requests must be submitted in writing via email. Verbal requests or requests made through other channels will not be processed.

Processing Timeline

Once we receive your refund request, the following timeline applies:

• We will acknowledge receipt of your request within 2 business days
• We will review your request and respond with a decision within 7 business days
• If approved, the refund will be processed within 10 business days of approval
• Refunds will be issued to the original payment method used for purchase

Please note that depending on your financial institution, it may take an additional 5 to 10 business days for the refund to appear in your account.

Subscription Services

For subscription-based access to multiple seminars or ongoing services:

• You may cancel your subscription at any time
• Cancellation will take effect at the end of the current billing cycle
• No refunds will be issued for partial billing periods
• You will retain access to services until the end of the paid period
• Refunds for annual subscriptions cancelled within 14 days of initial purchase may be issued on a prorated basis

Special Circumstances

Medical or Emergency Situations

We understand that unexpected circumstances may arise. If you are unable to attend a seminar due to a medical emergency or other serious personal situation, please contact us directly. We will review such cases individually and may offer:

• Transfer to a future seminar session
• Account credit for future purchases
• Partial or full refund based on the circumstances

Documentation may be required to support your request.

Group Registrations

For group registrations of three or more participants:

• Refund requests must be made by the primary registrant
• Partial cancellations may be permitted without affecting the remaining participants
• Group discount rates may be recalculated if the number of participants falls below the minimum threshold

Non-Refundable Items

The following items and services are non-refundable under all circumstances:

• Downloadable materials or resources that have been accessed or downloaded
• Certification fees or examination costs
• Administrative or processing fees
• Third-party services or tools provided as part of the seminar

Chargebacks

If you initiate a chargeback or payment dispute with your financial institution without first contacting us to resolve the issue:

• Your access to all Tortexio services will be immediately suspended
• We reserve the right to pursue the disputed amount and any associated fees
• Future purchases may be restricted

We encourage you to contact us directly to resolve any billing concerns before initiating a chargeback.

Modifications to Seminars

Tortexio reserves the right to modify seminar schedules, instructors, or content when necessary. In such cases:

• We will notify registered participants as soon as possible
• Minor modifications do not constitute grounds for a refund
• Significant changes that materially alter the seminar may qualify for a full refund if requested within 7 days of notification

Currency and Exchange Rates

All refunds will be processed in the original currency of the transaction. If your financial institution applies currency conversion, any exchange rate differences or conversion fees are your responsibility. Tortexio is not liable for fluctuations in exchange rates between the date of purchase and the date of refund.

Contact Information

For questions regarding this Refund Policy or to submit a refund request, please contact us:

• Email: contact@tortexio.com
• Phone: +380800502500
• Address: Pasichna St, 68, Lviv, Lviv Oblast, Ukraine, 79000

Changes to This Policy

Tortexio reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any modifications constitutes acceptance of the updated policy. We recommend reviewing this policy periodically to stay informed of any changes.

Governing Terms

This Refund Policy is part of and subject to our Terms of Service. In the event of any conflict between this policy and the Terms of Service, the Terms of Service shall prevail.